Volunteer Telephone Support Training – MODULE 3: Coping Skills and Self-Care

Topic

Course Overview

This module will help build on the skills and tools you can draw on during a Helpline call

Learning Objectives

• Understand the L.I.S.T.E.N Toolkit and how to use this during a call
• Understand Solution Focused Skills and how to use them during a call
• Build awareness and understanding of your own triggers
• Become familiar with tools for supporting yourself and your own mental health

Disclaimer

• This training cannot be shared or distributed without written consent from Griefline executive administration
• Copyright to Griefline Community and Family Services Inc 2021