Handling Difficult Customers
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Often a customer feels frustrated because they have a problem, which needs fixing, and they see it as urgent.
Difficult customers can raise their voice to:
If person reacts aggressively, give responsibility and encourage ownership, don’t fight back
An effective way to deal with aggressive customers is to:
One of the best way to handle difficult customers is to
Good news delivered in the wrong tone will sound like
Having empathy helps:
Calm and professional customer service is the key to success.
The four elements of creating a lasting impression are
We want the customer to fee
Being professional is: