Handling Difficult Customers
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- Handling Difficult Customers 0%
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You seem to have not grasped the lessons fully. Perhaps you should retake the course to get a better understanding.
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Question 1 of 11
1. Question
Often a customer feels frustrated because they have a problem, which needs fixing, and they see it as urgent.
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Question 2 of 11
2. Question
Difficult customers can raise their voice to:
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Question 3 of 11
3. Question
If person reacts aggressively, give responsibility and encourage ownership, don’t fight back
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Question 4 of 11
4. Question
An effective way to deal with aggressive customers is to:
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Question 5 of 11
5. Question
One of the best way to handle difficult customers is to
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Question 6 of 11
6. Question
Good news delivered in the wrong tone will sound like
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Question 7 of 11
7. Question
Having empathy helps:
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Question 8 of 11
8. Question
Calm and professional customer service is the key to success.
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Question 9 of 11
9. Question
The four elements of creating a lasting impression are
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Question 10 of 11
10. Question
We want the customer to fee
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Question 11 of 11
11. Question
Being professional is: