Handling Difficult Customers

Course Overview

Understanding personalities and what makes people tick can maximise the human experience of connections.

Being empowered and having the tools and knowledge in how to deal with difficult conversations and situations will ensure they have the skills and ability to manage all kinds of situations and remain professional and courteous at all times.

Learning Outcomes

In this training you will:

• Learn the art of handling difficult conversations.
• Look at methods of creating solutions by building rapport and creating lasting impressions with your audience.