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Volunteer Telephone Support Training – MODULE 4: Helpline Support – Things to Know to Get Started

May 11, 2021 by Nicky

Topic

MODULE 4: Helpline Support – things to know to get started

Course Overview

Module 4 is a mix of theory and practical components to help you get ready to begin taking calls on the Helpline. The practical component is 2 x role-play workshops, held via zoom.

The theory components includes rostering on for a Helpline shift, logging in and out of the Helpline, completing call sheets, and volunteer support tools, guides and resources

Learning Objectives

  • Practice Helpline caller case studies
  • Practice starting and finishing Helpline calls
  • Practice using the toolkit skills
  • Understand how to roster for a Helpline shift and use Rosterfy
  • Understand how to log into and out of a Helpline shift (using BRIA app)
  • Understand where to go to fix technical issues
  • Understand where to find volunteer support tools, guides and resources

Disclaimer

  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

Course Content

Lessons Status
1

Role Play workshop #1 and #2

2

Rosterfy

3

BRIA

4

Technical Tools and Resources

QuizzesStatus
1

M4: Q1 Helpline Support – Things to Know to Get Started Final Assessment

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