Topic
MODULE 4: Helpline Support – things to know to get started
Course Overview
Module 4 is a mix of theory and practical components to help you get ready to begin taking calls on the Helpline. The practical component is 2 x role-play workshops, held via zoom.
The theory components includes rostering on for a Helpline shift, logging in and out of the Helpline, completing call sheets, and volunteer support tools, guides and resources
Learning Objectives
- Practice Helpline caller case studies
- Practice starting and finishing Helpline calls
- Practice using the toolkit skills
- Understand how to roster for a Helpline shift and use Rosterfy
- Understand how to log into and out of a Helpline shift (using BRIA app)
- Understand where to go to fix technical issues
- Understand where to find volunteer support tools, guides and resources
Disclaimer
- This training cannot be shared or distributed without written consent from Griefline executive administration
- Copyright to Griefline Community and Family Services Inc 2021
Course Content
Lessons
Status