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Volunteer Telephone Support Training – MODULE 2: Caller Support Toolkit and Skills Development

March 31, 2021 by Nicky

Topic

MODULE 2: Caller Support Toolkit and Skills Development

Course Overview

In this module you will be covering the following topics:

  • Tools and skills
  • At risk and suicidal callers
  • Self-help for callers

Learning Objectives

Tools and skills to use

Confidence and knowledge

How to use and apply the Coping Scale Toolkit

Develop active and reflective listening skills

Build a routine

Understand how to walk and sit with the caller

Identify and support at risk callers

Self-soothing resources and online forum usage

Disclaimer

  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

Course Content

Lessons Status
1

Introduction - Caller Support Toolkit and Skills Development

2

Tools and Skills

3

At Risk and Suicidal Callers

4

Self-help for Callers

QuizzesStatus
1

M2: Q3 - Caller Support Toolkit and Skills Development Final Assessment

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