Topic
MODULE 1: Becoming a Helpline Volunteer
Course Overeview
In this module you will covering the following topics:
- Who is Griefline?
- Grief and Loss
- Volunteer support roles and rights
- Call duration
- Call structure
- Building your skills and toolkit
- Ending a call
- Difficult callers
Learning Objectives
- Griefline – who we are, what we do and who uses our services
- Helpline volunteer role
- Helpline calls:
- how to start a call
- ending a call
- handling difficult callers
Disclaimer
- This training cannot be shared or distributed without written consent from Griefline executive administration
- Copyright to Griefline Community and Family Services Inc 2021
Course Content
Lessons
Status
QuizzesStatus