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Volunteer Telephone Support Training – MODULE 1: Becoming a Helpline Volunteer

March 18, 2021 by Nicky

Topic

MODULE 1: Becoming a Helpline Volunteer

Course Overeview

In this module you will covering the following topics:

  • Who is Griefline?
  • Grief and Loss
  • Volunteer support roles and rights
  • Call duration
  • Call structure
  • Building your skills and toolkit
  • Ending a call
  • Difficult callers

Learning Objectives

  • Griefline – who we are, what we do and who uses our services
  • Helpline volunteer role
  • Helpline calls:
    • how to start a call
    • ending a call
    • handling difficult callers

Disclaimer

  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

Course Content

Lessons Status
1

Introduction - Becoming a Helpline Volunteer

2

Who We Are

3

Grief and Loss

4

Volunteer Supporter Roles and Rights

5

Call Duration

6

Call Structure

7

Building Your Skills and Toolkit

8

Ending A Call

9

Difficult Callers

QuizzesStatus
1

M1: Q9 - Becoming a Helpline Volunteer Final Assessment

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