Volunteer Telephone Support Training – MODULE 5: Care to Call Volunteer Support

MODULE 5: Making Outbound Calls

Understanding the impact of loneliness and isolation on Australian’s

Recognising the risk factors of loneliness

 Understanding the effects of loneliness

 Develop understanding of the outbound call program process

 Build confidence in starting, maintaining and finishing an outbound call

2.      Understanding isolation and loneliness

3.      Outbound call program

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• Copyright to Griefline Community and Family Services Inc 2021