Edge - Virtual Learning Hub

Virtual Learning Hub

AWARE Self-Promotion – What’s Wrong With It?

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Course Overview

This course will help you understand what self- promotion is and how you will know your own strengths and establish what areas you need to develop to achieve results of your own personal growth through your emotions and translating it to skills.

Course Objectives

With a greater understanding and knowledge of human behaviour,  it is natural for people to crave validation, acceptance and a sense of achievement. You will recognise how to take control and drive self-promotion through obtaining what you will need to achieve results.

Learning Outcomes

The learning outcomes in this course are:

  • Know your own strengths and areas of development.
  • Grow your development areas by tapping into the skills of others.
  • Scope and re-enforce your expected deliverables and outcome.
  • Create your own checklist of achievements.
  • Scope your audience and deliver in the language that shows your POD and separates you from the crowd.
  • Continual capturing of your skills to celebrate your achievements.
  • Building your achievements into the career you want and can get.

 

AWARE Building Influence – How to Gain Influence

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Course Overview

The course will present you with a vital application of techniques for gaining influence, promoting your objectives, and gaining support for your ideas and suggestions. It will help you establish your own professional values, as well as how to maintain the influence you’ve already acquired and stand firm on your beliefs while under duress.

Possessing authority is not the only strategy to obtain influence. An influential person is one that radiates assurance, inspires trust, and motivates people to attain their maximum capabilities.

Course Objective

What you’ll learn will radically improve how you present yourself in professional and personal relationships by improving your leadership, interpersonal skills, self-reflection, and communication abilities. It will provide you with the capacity to attain behavioural competence as well as a distinct, one-of-a-kind perspective.

Learning Outcomes

Upon completing this course, you will have learned a variety of skills that will improve results when using your influential skills by:

  • Guaranteeing that the people you lead will be completely involved in a collaborative relationship; and improve all elements of proficiency and knowledge attainment.
  • Established an equitable environment where everyone will benefit from information and experience.
  • Successfully manage challenging discussions with confidence and transforming disagreements into great learning opportunities.
  • Significantly, contribute in a manner that empowers active engagement, clarity around outcomes, and complete dedication to achievable goals.

AWARE – Tackling A Problem Outside Your Own Lane

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Course Overview

In everyday situations, unanticipated occurrences or problems may emerge. Almost all of the time, situations do not go as planned. When a problem starts to emerge, people frequently prefer a quick but temporary way to address it. However, as the situation advances, fast remedies become obsolete due to the intricacy of the situation. If the underlying cause is not adequately recognized and addressed, it will reoccur. In alternative terms, if a sustainable solution to the problem is not implemented, it will reoccur until one is.

Course Objectives

This training program is an excellent tool for aiding in the process of stages to address problems by identifying their root causes, working through various types of obstacles, and selecting effective problem-solving techniques and solutions to achieve a sustainable solution.

Learning Outcomes

Following completion of this course, you should be capable of:

  • Demonstrate a plan for applying problem-solving abilities over a long period of time.
  • To obtain the transparency and collaboration required while dealing with a complicated situation, evaluate progress and adjust the plan as needed.
  • The deliverable and the communication channels will be evaluated, and the results of the operation will be presented through a number of techniques.

AWARE Receiving Feedback

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Course Overview

You will look at the benefits and skills in receiving feedback. Effective feedback, both positive and negative, is very helpful. Feedback is valuable information that can be used to make important decisions.

Course Objectives

This course will help you learn how to delegate effectively, when to delegate, to whom to delegate and the steps of delegation.

Learning Outcomes

This course will cover the following topics:

  • The benefits of feedback
  • Overcoming the fear of feedback
  • How to ask for feedback

What Is Our Inner Voice Telling Us?

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AWARE ARC Category

Course Overview

Our inner voice can take many forms of positive and negative thoughts that have an effect on our emotions and can alter our perspective of reality. Because they are infrequent and irregular, these thoughts can be difficult to identify. The negative inner voice may irritate us, make us uneasy, less productive, undermine our relationships, or cause psychological harm. Whereas our positive inner voice is the opposite. It is possible to overcome negative thoughts through strategies that challenge and redefine them in a constructive manner.

Learning Outcomes

There are many reasons we experience an inner voice; this course will assist you to:

  • Recognize and acknowledge your inner voice
  • Take responsibility for your own emotions
  • Identify the source of your thoughts and emotions
  • Understanding and overcoming negative thoughts and feelings through strategies and trigger management.

Being the Leader of Change

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Course Overview

Today, about the only constant in the workplace is change, and for change to be successful, it must be managed accurately and thoroughly. To accomplish this, both the employees and the leaders must recognise that change must be introduced and addressed through a planned change process. This course teaches leaders how to execute change principles, identify the crucial components of change, and how to implement and embrace change.

Learning Outcomes

On completion of this course, you will:

  1. Provide every team member throughout your business with the key leadership skills for change.
  2. The ability to lead and deliver successful, sustainable change.
  3. Develop knowledge on the key concepts and principles of change.
  4. Learn how to implement the change process and prepare frameworks, methods and utilise tools and resources for managing change.
  5. Identify the challenges and best practices of change.

Change Is Inevitable, Accepting Constant Change

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AWARE ARC Category

Course Overview

This course will teach you a necessary life skill: the capacity to develop, adapt and welcome change. Finding the appropriate balance in all parts of your life leads to satisfaction, which increases your productivity and creativity. Even at the most fundamental stage of development, change may be challenging, so we will prepare you for and how to overcome barriers.

Learning Outcomes

On completion of this course, you will:

  1. Develop knowledge on the key concepts and principles of change.
  2. Learn how to implement the change process and prepare frameworks, methods and utilise tools and resources for managing change.
  3. Identify the challenges and best practices of change.

Volunteer Telephone Support Training – MODULE 4: Helpline Support – Things to Know to Get Started

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Topic

MODULE 4: Helpline Support – things to know to get started

Course Overview

Module 4 is a mix of theory and practical components to help you get ready to begin taking calls on the Helpline. The practical component is 2 x role-play workshops, held via zoom.

The theory components includes rostering on for a Helpline shift, logging in and out of the Helpline, completing call sheets, and volunteer support tools, guides and resources

Learning Objectives

  • Practice Helpline caller case studies
  • Practice starting and finishing Helpline calls
  • Practice using the toolkit skills
  • Understand how to roster for a Helpline shift and use Rosterfy
  • Understand how to log into and out of a Helpline shift (using BRIA app)
  • Understand where to go to fix technical issues
  • Understand where to find volunteer support tools, guides and resources

Disclaimer

  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

Volunteer Telephone Support Training – MODULE 3: Coping Skills and Self-Care

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Topic

MODULE 3: Coping Skills and Self-Care

Course Overview

This module will help build on the skills and tools you can draw on during a Helpline call

Learning Objectives

  • Understand the L.I.S.T.E.N Toolkit and how to use this during a call
  • Understand Solution Focused Skills and how to use them during a call
  • Build awareness and understanding of your own triggers
  • Become familiar with tools for supporting yourself and your own mental health

Disclaimer

  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

 

Volunteer Telephone Support Training – MODULE 2: Caller Support Toolkit and Skills Development

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Topic

MODULE 2: Caller Support Toolkit and Skills Development

Course Overview

In this module you will be covering the following topics:

  • Tools and skills
  • At risk and suicidal callers
  • Self-help for callers

Learning Objectives

Tools and skills to use

Confidence and knowledge

How to use and apply the Coping Scale Toolkit

Develop active and reflective listening skills

Build a routine

Understand how to walk and sit with the caller

Identify and support at risk callers

Self-soothing resources and online forum usage

Disclaimer

  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

Volunteer Telephone Support Training – MODULE 1: Becoming a Helpline Volunteer

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Topic

MODULE 1: Becoming a Helpline Volunteer

Course Overeview

In this module you will covering the following topics:

  • Who is Griefline?
  • Grief and Loss
  • Volunteer support roles and rights
  • Call duration
  • Call structure
  • Building your skills and toolkit
  • Ending a call
  • Difficult callers

Learning Objectives

  • Griefline – who we are, what we do and who uses our services
  • Helpline volunteer role
  • Helpline calls:
    • how to start a call
    • ending a call
    • handling difficult callers

Disclaimer

  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

Volunteer Telephone Support Training – MODULE 5: Care to Call Volunteer Support

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Topic

MODULE 5: Making Outbound Calls
Course Overview
Learning Objectives  Continue to build scope of skills

Understanding the impact of loneliness and isolation on Australian’s

Recognising the risk factors of loneliness

 Understanding the effects of loneliness

 Develop understanding of the outbound call program process

 Build confidence in starting, maintaining and finishing an outbound call
Lessons 1.      Introduction

2.      Understanding isolation and loneliness

3.      Outbound call program
Disclaimer
  • This training cannot be shared or distributed without written consent from Griefline executive administration
  • Copyright to Griefline Community and Family Services Inc 2021

 

Building Influence – How to Gain Influence

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AWARE ARC Category

Course Overview

The course will present you with a vital application of techniques for gaining influence, promoting your objectives, and gaining support for your ideas and suggestions. It will help you establish your own professional values, as well as how to maintain the influence you’ve already acquired and stand firm on your beliefs while under duress.

Possessing authority is not the only strategy to obtain influence. An influential person is one that radiates assurance, inspires trust, and motivates people to attain their maximum capabilities.

Course Objective

What you’ll learn will radically improve how you present yourself in professional and personal relationships by improving your leadership, interpersonal skills, self-reflection, and communication abilities. It will provide you with the capacity to attain behavioural competence as well as a distinct, one-of-a-kind perspective.

Learning Outcomes

Upon completing this course, you will have learned a variety of skills that will improve results when using your influential skills by:

  • Guaranteeing that the people you lead will be completely involved in a collaborative relationship; and improve all elements of proficiency and knowledge attainment.
  • Established an equitable environment where everyone will benefit from information and experience.
  • Successfully manage challenging discussions with confidence and transforming disagreements into great learning opportunities.
  • Significantly, contribute in a manner that empowers active engagement, clarity around outcomes, and complete dedication to achievable goals.

The Recruitment Process – How to obtain the right candidate.

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Course Overview To gain an understanding of importance of getting recruitment right and the best tools to use.
Learning Objectives  Understanding the recruitment process

For organisations and management to be educated on the planning and preparation of how the recruiting process functions

 Understand the value of the process and the execution of effective methods to improve the outcome required to recruit the best available candidate.

 Obtain all the necessary tools and resources to streamline the recruitment process
Learning Outcomes Whilst gaining a better understanding of the recruitment process and the tools at your disposal to assist, you will also have broader knowledge in the ability to interview and select the suitable applicants for roles that might become available within the organisation.

Self-Promotion – What’s Wrong With It?

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AWARE ARC Category

Course Overview

This course will help you understand what self- promotion is and how you will know your own strengths and establish what areas you need to develop to achieve results of your own personal growth through your emotions and translating it to skills.

Course Objectives

With a greater understanding and knowledge of human behaviour,  it is natural for people to crave validation, acceptance and a sense of achievement. You will recognise how to take control and drive self-promotion through obtaining what you will need to achieve results.

Learning Outcomes

The learning outcomes in this course are:

  • Know your own strengths and areas of development.
  • Grow your development areas by tapping into the skills of others.
  • Scope and re-enforce your expected deliverables and outcome.
  • Create your own checklist of achievements.
  • Scope your audience and deliver in the language that shows your POD and separates you from the crowd.
  • Continual capturing of your skills to celebrate your achievements.
  • Building your achievements into the career you want and can get.

 

Introduction to a Successful Company Culture

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Course Overview In this lesson, you will be introduced to how to build a successful culture in your business, the success of the company that essentially comes from the commitment you contribute towards your people and then you will effectively help the company grow as you develop your team. Culture is your ingrained back bone, it’s connection guides everything you do.
Course Objective This session explores each of the principles of how to introduce culture into the company put more effort into your key attributes to achieve your best possible outcome.
Learning Outcomes   Develop as strong positive culture to assist you and incorporate in the companies operational business model.

   Acquire a greater understanding of the characteristics and the functions of how to create culture within your business

    Create a culture where team members feel appreciated, secure, comfortable and with opportunity for growth.

   Obtain the skills to create a culture where the company will have outstanding  outcomes

   Sustaining the core elements that connect to the customer

How To Guide – People and Culture Engagement

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Course Overview

This course will demonstrate, how to prepare for challenging or crucial discussions, how to effectively manage the discussion at the workplace, and ensuring that you communicate to team members as constructive as possible.

We will be focusing on the most common questions that are often avoided or completely mismanaged. Provide practical guidance to assist you in having those tough conversations at the workplace.

Dealing with different types of personality is also a skill that needs to be mastered, and we’re going to address some of the personalities and how to manage those type of team members.