Edge - Virtual Learning Hub

Virtual Learning Hub

customer-advocacy

Customer Advocacy

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Course Overview To develop an appreciation of the significance of organisational customer advocacy and customer service and how it can effectively improve your capabilities as an established brand customer advocate. You can acquire knowledge as well as the implementation of programs designed to help you grow your brand while succeeding in your business.
Course Objectives In this training, you will gain knowledge about customer advocacy in the following topics:

Understand the meaning of customer advocacy

Learn essential customer service principals to use every day in your workplace

Learn ways to motivate and manage your team in regard to customer service

What is and how to implement a Customer Advocacy Program
Learning Outcomes It is expected that after this course you will:

  • Have a greater understanding of Customer Advocacy;
  • Understand the benefits of being a great Customer Advocate;
  • Learn new skills that you can apply into your work practises
  • Learn how to embed great Customer Advocacy into the culture of your team.
  • The benefits of a Customer Advocacy Program