Edge - Virtual Learning Hub

Virtual Learning Hub

Introductory Course

AWARE Receiving Feedback

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Course Overview

You will look at the benefits and skills in receiving feedback. Effective feedback, both positive and negative, is very helpful. Feedback is valuable information that can be used to make important decisions.

Course Objectives

This course will help you learn how to delegate effectively, when to delegate, to whom to delegate and the steps of delegation.

Learning Outcomes

This course will cover the following topics:

  • The benefits of feedback
  • Overcoming the fear of feedback
  • How to ask for feedback

Introduction to a Successful Company Culture

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Course Overview In this lesson, you will be introduced to how to build a successful culture in your business, the success of the company that essentially comes from the commitment you contribute towards your people and then you will effectively help the company grow as you develop your team. Culture is your ingrained back bone, it’s connection guides everything you do.
Course Objective This session explores each of the principles of how to introduce culture into the company put more effort into your key attributes to achieve your best possible outcome.
Learning Outcomes   Develop as strong positive culture to assist you and incorporate in the companies operational business model.

   Acquire a greater understanding of the characteristics and the functions of how to create culture within your business

    Create a culture where team members feel appreciated, secure, comfortable and with opportunity for growth.

   Obtain the skills to create a culture where the company will have outstanding  outcomes

   Sustaining the core elements that connect to the customer

Effective Workplace Communication and Engagement

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Course Overview  This course will help you understand the benefits of communicating and engaging your team.
Course Objectives  This course will help you learn how to communicate and engage with your teams through the learning   outcomes that are outlined below.
Learning Outcomes  In this course you will look at:
  • Managing Communication
  • Creating a Culture through Communication
  • How to be an effective communicator

Handling Difficult Conversations

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Course Overview

Understanding personalities and what makes people tick can maximise the human experience of connections.

Being empowered and having the tools and knowledge in how to deal with difficult conversations and situations will ensure they have the skills and ability to manage all kinds of situations and remain professional and courteous at all times.

Learning Outcomes

In this training you will:

  • Learn the art of handling difficult conversations.
  • Look at methods of creating solutions by building rapport and creating lasting impressions with your audience.

Capturing Your Audience Through Presentations

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Course Overview This course is designed to include techniques for preparing, structuring and delivering successful presentations.
Course Objectives In this training session, you’ll learn how to prepare and deliver presentations in the most efficient and effective way possible, by concentrating on four essential principles:

Principle 1: Understanding your audience.

Principle 2: Preparing your content.

Principle 3: Delivering your presentation with confidence.

Principle 4: Controlling your environment.
Learning Outcomes You will look at not only know how to engage an audience, but also how to organise the presentations to produce powerful messages.

HOW TO GUIDE – Conduct a Team Member Coaching Session

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Course Overview

The objective of Team Member Coaching is to develop the team member’s potential and to work with them and provide them with the confidence to believe in themselves and their ability.

With coaching, you provide your team member with the opportunity to grow and achieve optimal performance through consistent feedback, counselling and mentoring.

You are supporting team members along the path to defining and in meeting their goals. Done in the right way, coaching serves as a road-map for success.

Done incorrectly team members may feel berated, unappreciated, even punished. So, getting the right balance, aligning your team member to the right coach is critical.